Connect Konnektive to Warehance with a dedicated API user—not a normal Konnektive login. This allows Warehance to import orders and their customer and product data, then send fulfillment status and tracking back to Konnektive.
Step 1: Create the Konnektive API user
In Konnektive, go to Admin → Users → Add User. Set Access Level to Api User, then create a unique username and password. Konnektive passwords used for API access must not contain &.
Add all three Warehance IP addresses to the API user's IP Whitelist:
44.233.236.14644.230.236.19234.215.28.164
Grant the API user access to these four endpoints only:
| Konnektive permission | API endpoint |
|---|---|
| Query Order | /order/query/ |
| Query Customers | /customer/query/ |
| Query Product | /product/query/ |
| Update Fulfillment | /fulfillment/update/ |
See Konnektive's Create an API User guide for the Konnektive-side form.
Step 2: Confirm the fulfillment house
In Konnektive, make sure the orders Warehance should receive have a fulfillment record assigned to the correct fulfillment house. Copy that fulfillment house's Company name exactly. Warehance uses this value to decide which orders belong to the connection.
Step 3: Connect the store in Warehance
In Warehance, go to Stores → Connect Store and select Konnektive. Complete the form:
- Client — Select the client that owns the store, if shown.
- Name — Enter the label you want to see in Warehance.
- Login ID — Enter the dedicated Konnektive API username.
- Password — Enter the API user's password.
Select Connect Store.
Step 4: Set the import filters
Open the connected store, then go to Settings → General.
- Only Include Fulfillment House Name defaults to
System Fulfillment. If your Konnektive fulfillment house uses a different name, replace the default with the exact, case-sensitive Company name from Step 2. - Only Include Campaign IDs is optional. Enter a comma-separated list of numeric campaign IDs to restrict the connection, or leave it blank to include every campaign available to the API user.
Keep the fulfillment-house filter when the API user can see orders assigned to other fulfillment providers. Leaving it blank allows Warehance to import from every fulfillment house available to that user.
Step 5: Verify the connection
Open the store's Syncs tab and select Sync Now. Confirm that a recent Konnektive order with status SALE and a fulfillment record appears in Warehance. For an older test order, select Custom Sync… → A specific order number.
Troubleshooting
| Error or symptom | What to check |
|---|---|
| Credentials could not be authenticated | Confirm that the Login ID and password belong to an Api User, not a regular Konnektive user. |
| IP must be whitelisted | Add all three Warehance IP addresses to the API user's IP Whitelist. |
| API user does not have access to this endpoint | Enable the missing endpoint from the four listed in Step 1. |
| The store connects but no orders appear | Confirm the order is SALE, has a fulfillment record, and its fulfillment-house Company exactly matches the Warehance filter. |