Give customers a clear return path.Keep the warehouse in control.
Launch a branded self-service portal around the stores, products, reasons, and rules your operation supports. When a customer submits, carry that return into review, label handling, tracking, and item-level warehouse processing without rebuilding the request by hand.
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Shape what customers see, which returns can proceed, and how every accepted request reaches the warehouse.
Your brand, your portal
Use a portal theme, support details, and messages that fit the customer experience.
Eligibility before submission
Apply default limits and ordered exceptions before a return is created.
Controlled label handling
Choose when to provide a label and when cost or policy should send work to review.
Warehouse-ready handoff
Bring the submitted items and context into the Returns workspace for processing.
Set the default.Control the exception.
Start with the return window, shipped-order requirement, eligible stores, blocked products, visible reasons, approval mode, and photo expectations that fit the normal case. Then add ordered rules for specific order values, ages, products, or unit counts—and test the saved policy against a real order before customers encounter it.
Collect the item-level contextbefore the box comes back
Customers find the order, choose eligible items and quantities, select a reason for each one, confirm where the return is shipping from, and add details or photos when required. The confirmation keeps the next step explicit with a return code, review state, available return documents, and optional customer tracking.
Turn the requestinto warehouse work
Portal returns land in the Returns workspace with the order, items, customer context, portal state, warehouse, and available tracking data attached. Review an exception, retry a label, or record a follow-up action, then process the physical return by condition, quantity, lot, and putaway location. Refund money remains in the commerce platform; Warehance records only that the required follow-up was handled.
Return portal questions
Connect the customer return experience to warehouse execution
Start running your warehouse operations with Warehance today and experience complete freedom to grow your business without compromise.
