3rd Party Billing allows you to bill shipping charges to someone other than the shipper (your warehouse) or the recipient. Instead, the shipping cost is charged directly to a third party's UPS or FedEx account. This is common when your client has their own carrier account and wants shipping costs billed there.
Step 1:
Navigate to Orders and open the order you want to configure.
Step 2:
Scroll down to the 3rd Party Billing card and click the edit button to open the form.
Step 3:
Select the Carrier — either UPS or FedEx. This is the carrier whose account will be billed.
Step 4:
Select the Service Level. The available options depend on the carrier you chose:
- UPS: Ground, 2nd Day Air
- FedEx: Ground, 2 Day
Step 5:
Enter the Account Number. This is the third party's UPS or FedEx account number — the account that will be charged for shipping.
Step 6:
Enter the Country Code. This is the 2-letter country code for the billing address on the third party's carrier account. For example:
- US — United States
- CA — Canada
- MX — Mexico
- GB — United Kingdom
This is NOT a phone country code. It's a standard 2-letter ISO country abbreviation. If you're unsure, ask the account holder what country their carrier account is registered in.
Step 7:
Enter the Postal Code. This is the ZIP or postal code tied to the billing address on the third party's carrier account.
This is the postal code associated with the billing address on the UPS or FedEx account — NOT the destination postal code. If you're unsure, ask the account holder for the billing ZIP on their carrier account.
Step 8:
Click Save. The status badge will change to Enabled (green) once all five fields are filled in correctly.
How It Works
- When 3rd Party Billing is enabled, Warehance will only rate shop against the selected carrier using a dedicated 3rd Party Billing carrier connection.
- The shipping label is created with the third party's billing details, so the carrier charges their account instead of yours.
- The shipping cost in Warehance will show as $0.00 since you are not being charged.
Frequently Asked Questions
What exactly are Country Code and Postal Code looking for?
These refer to the billing address of the person or company whose carrier account is being charged:
- Country Code — The 2-letter country abbreviation (e.g., US for United States, CA for Canada)
- Postal Code — The ZIP or postal code on the billing address of that carrier account
If you're unsure of these values, contact the account holder and ask for the billing address on their UPS or FedEx account.
Which carriers support 3rd Party Billing?
UPS and FedEx only at this time.
Can I set 3rd Party Billing as a default for all orders?
No. 3rd Party Billing is configured on a per-order basis. Each order must have the billing info set individually.
Why does my shipping cost show as $0.00?
When 3rd Party Billing is enabled, the carrier bills the third party's account directly. Warehance shows $0.00 because your account is not being charged.
How do I remove 3rd Party Billing from an order?
Open the 3rd Party Billing form and reset/clear the fields. The status badge will change back to Disabled (gray).
My label failed to generate — what went wrong?
Common issues:
- The Account Number is incorrect or inactive
- The Country Code or Postal Code doesn't match the billing address on file with the carrier
- The third party's account doesn't have authorization to accept charges from your shipping origin
- The selected Service Level is not available for the shipment's origin/destination
Contact the third party to verify their account details, or reach out to Warehance support for further help.